Industry trend

Human resource enters the digital age

| Author / Editor: Ahlam Rais / Ahlam Rais

Not many see the need for digitalising the human resource department however, if plugged into the digital format; it can create everlasting profits for the company.
Not many see the need for digitalising the human resource department however, if plugged into the digital format; it can create everlasting profits for the company. (Source: Deposit Photos)

Digitalisation is slowly making its presence felt in the human resource department of numerous companies. With the assistance of digital technologies, HR managers can now focus on more important aspects relating to their employees rather than being caught up with mundane work processes and paperwork. MM International shares an overview about the subject, read on to know more...

Digitalisation has transformed businesses like never before. Buzz words like Industry 4.0, artificial intelligence, machine learning, and robotics have gained prominence lately with companies scouting for strategies to make their respective firms ‘digital-friendly’. One of the plus points of digital transformation is that it can be used across many verticals and deliver results that are more precise and efficient. This means that digitalisation does not only prove beneficial for production in manufacturing companies but can also be used in standard organisations especially in the Human Resource (HR) department.

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Digitalisation in HR

The world is going digital and so is everything around us. HR is one department that is often taken for granted in an organisation. Not many see the need for digitalising this segment however, if plugged into the digital format; it can create everlasting profits for the company. For instance, industry experts claim that more than 50% of an HR department’s time is spent on processing employee information and answering queries. They also spend around 40 % of their time on administrative work. By incorporating digitalisation in the work flow, everyday monotonous activities such as filling out forms, copy and pasting data, opening mails, etc are taken care of innovative solutions such as robotic process automation.

In addition to this, queries by employees on pending leaves, salary structure, and so on can now be answered by chatbots that are available online 24x7. Chatbot is a computer programme based on the
concept of artificial intelligence that is capable of having a conversation and responding to all the queries of an employee or customer.

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Focusing on important tasks

This assists HR leaders to concentrate on other important tasks that require attention such as enabling employees to attend the right trainings to further develop their careers, recruiting potential candidates via big data and allocating them in departments based on their skill sets, interacting with employees that require human interface in order to solve their issues on a one to one basis, and much more.

Digitalisation in the human resource department can work wonders to increase employee satisfaction and increase productivity at work. Hence, it is not suprising that global companies are already exploring this area to derive greater benefits. With time, the need for digital transformation in HR departments will arise if organisations want to stay ahead of their competitors and make their respective companies a fine place to work at for their employees.

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