Digital technologies

Exploring robotic process automation

| Author / Editor: Ahlam Rais / Ahlam Rais

Before adopting robotic process automation at the work place, it is important to decide which process needs to be automated as a clear vision will ensure its success rate.
Before adopting robotic process automation at the work place, it is important to decide which process needs to be automated as a clear vision will ensure its success rate. (Source: Deposit Photos)

In HR units, robotic process automation offers flexibility, improved accuracy, improved employee morale, detailed data capture and also allows quality time to innovate and focus on customer satisfaction. MM International has also listed down a few guidelines for incorporating RPA at the workplace.

Human Resource (HR) is responsible for managing resources of employees. In traditional companies, the HR department was overburden with massive paperwork and also had to respond to innumerable queries by staff members. Today, with the rise of technological innovations such as Robotic Process Automation (RPA), HR divisions can improve the efficiency and effectiveness of their operations to operate faster and at a lower cost than other automation approaches, states a technology report by Deloitte.

What is Robotic Process Automation?

Robotic process automation is the use of software robots also known as bots to automate repeatable business processes. In other words, RPA assists businesses to easily configure software robots in order to automate repetitive, routine processes between multiple work systems. The software robots are capable of working directly across application user interfaces and can carry out diverse functions such as copying and pasting data, opening emails and attachments, and filling out forms.

Six fields of action for successful automation

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Deloitte further states that the benefits of RPA are numerous and these include decreased cycle times and improved throughput, flexibility and scalability, improved accuracy, improved employee morale –
enables them to add more value, allows time to innovate and focus on customer satisfaction, and detailed data capture. Robotic Process Automation can also be used to automate processes that are repetitive, prone to error, rules based, involve digital data, and time critical and seasonal.

Handy guidelines for incorporating RPA

Before adopting robotic process automation at the work place, it is important to decide which process needs to be automated as a clear vision will ensure its success rate. Fixing a budget for the
implementation of the technology is also important as the prices of these processes vary. One has to select the right robotic process automation technology for their business. Once the price is decided, one should look out for a good vendor who has the capability and experience in the field.

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Apart from these tips, HR managers should also communicate with their team regarding the objective of incorporating process automation in the workflow. A clear objective will support the team to understand the benefits of using the technology which may include fostering better relationships with clients and employees, gaining quality time for handling more important tasks, reduced stress, and much more. The HR department can also evaluate other departments such as marketing as well as accounting and then decide if it can implement robotic process automation in these areas.

RPA can optimise productivity at the work place and lead to the growth of the organisation. Hence, implementing the technology has become vital if one wants to transform their company into an organisation of the future.

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